Loan applications processing issues

Incident Report for AutoFi

Resolved

This incident has been resolved.

Posted Feb 29, 2024 - 14:23 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 29, 2024 - 14:19 PST

Identified

RouteOne has reported issues receiving decisions for one of more of the lenders on their platform. AutoFi is able to submit applications to RouteOne, but may experience delayed lender responses. We continue to monitor the situation.

Posted Feb 29, 2024 - 12:44 PST

Investigating

We are experiencing issues with loan applications processing due to delays on the downstream provider side.

Posted Feb 29, 2024 - 12:27 PST

This incident affected: Consumer Apps (Deal Maker) and LaaS APIs (Loan Submission).