Loan application submission issues

Incident Report for AutoFi

Resolved

This incident has been resolved.

Posted Dec 09, 2023 - 00:25 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2023 - 00:08 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 09, 2023 - 00:07 PST

Investigating

We are seeing a decreased rate of processed loan applications. The team is investigating.

Posted Dec 08, 2023 - 23:14 PST

This incident affected: LaaS APIs (Loan Submission) and Platform & Integrations (Lender Submission (RouteOne), Lender Submission (DealerTrack)).