A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 16:12 PST
Update
We are currently experiencing a temporary issue impacting password reset functionality. Users who are unable to reset their passwords will need assistance from their Dealer Administrator to complete the process.
To facilitate a forced password reset, the Dealer Administrator should contact our Dealer Support team on the impacted individual’s behalf and provide the following details: - Full name of the impacted user - Email address - Mobile phone number
Support can be reached in either of the following ways: - Via the Support Request Form through the Portal, or - By calling our Dealer Support Team at (855) 933-0038
We appreciate your patience as we work to resolve this issue as quickly as possible.
Posted Nov 10, 2025 - 10:48 PST
Investigating
We are experiencing a problem with user password reset, the team is investigating.
Posted Nov 10, 2025 - 10:05 PST
This incident affected: Consumer Apps (Deal Maker).