Identified - We are experiencing an issue with some application responses for certain dealers through RouteOne.
This is only affecting a limited set of dealers utilizing the Showroom, Digital Retail and LaaS products with RouteOne AutoFi PAPI integration, not all dealers on AutoFi PAPI integration.
Applications are being successfully submitted, and dealers can view lender responses directly within the RouteOne portal. However, these responses are not flowing back into our platform as expected.
Lender offers can not displaying in Showroom or Digital Retail (DR). Deal status may remain in "Pending" within the Applicants or Finance tab in Showroom.
Our team has already engaged directly with RouteOne and is actively tracking the resolution on their side. We will provide updates as soon as we receive more information. We appreciate your patience and understanding as we work to restore full functionality as quickly as possible.
Aug 22, 2025 - 10:37 PDT
This is only affecting a limited set of dealers utilizing the Showroom, Digital Retail and LaaS products with RouteOne AutoFi PAPI integration, not all dealers on AutoFi PAPI integration.
Applications are being successfully submitted, and dealers can view lender responses directly within the RouteOne portal. However, these responses are not flowing back into our platform as expected.
Lender offers can not displaying in Showroom or Digital Retail (DR). Deal status may remain in "Pending" within the Applicants or Finance tab in Showroom.
Our team has already engaged directly with RouteOne and is actively tracking the resolution on their side. We will provide updates as soon as we receive more information. We appreciate your patience and understanding as we work to restore full functionality as quickly as possible.
Aug 22, 2025 - 10:37 PDT
Consumer Apps
Degraded Performance
Website CTAs
Operational
Deal Maker
Degraded Performance
Dealer Apps
Degraded Performance
Deal Center
Degraded Performance
Admin Center
Operational
LaaS APIs
Degraded Performance
Auth
Operational
Estimator
Degraded Performance
Pre-qualification
Operational
Pre-qualification v2
Operational
Loan Submission
Degraded Performance
Rehash
Operational
Platform & Integrations
Operational
MFA
Operational
Inventory Ingestion
Operational
Notifications
Operational
Lender Submission (RouteOne)
Operational
Lender Submission (DealerTrack)
Operational
Infrastructure
Operational
IaaS
Operational
PaaS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.